{"recipient":{"id":1169,"query":"yes"},"message":{"attachment":{"type":"quickReplies","elements":{"text":"Sorry, we are contacting you through a recorded message at the moment. The answer you are looking for has not been recorded. To know the answer please click on the menu below.","buttons":[{"type":"web_url","url":"http:\/\/bit.ly\/livechatbot","title":"Agent"}]}}}}